Shipping Policy
At Yours in Leaves, we value your decision to enrich your life with our exquisite leaf carvings. Please allow us 3 to 5 business days to meticulously prepare and dispatch your order. We are dedicated to ensuring your pieces are delivered promptly and safely.
Order Processing:
- Standard Orders: Orders are processed within 3 to 5 business days.
- Pre-Ordered or Back-Ordered Items: Available items will be shipped immediately, with the remaining items dispatched as soon as they are ready.
Shipping Confirmation:
- Once your order is dispatched, you will receive a confirmation email or text with a tracking ID and link. This will allow you to monitor your package's journey from our studio to your doorstep. Please note that tracking information may take 1 to 3 days to update on our Tracking Page.
Address Accuracy:
- Ensuring the accuracy of the shipping address is essential. We process orders quickly, so there is only a brief window to correct any mistakes. If you notice an error, please contact us immediately at infoyoursinleaves@gmail.com. Your satisfaction and the timely arrival of your leaf art are our top priorities.
Lost or Misplaced Deliveries:
- While we take great care in dispatching every order, the responsibility for lost or stolen packages rests with the shipping carriers once an order leaves our studio. If your package is marked as delivered but has not arrived, please contact the shipping carrier directly using the details provided on our Tracking Page.
Customer Support:
- For any assistance or guidance regarding your delivery, our dedicated customer support team is here to help. Please feel free to reach out to us at service@yoursleaves.com. Ensuring your satisfaction and the safe arrival of your nature-inspired art is of utmost importance to us.
Thank you for choosing Yours in Leaves. We look forward to bringing the beauty of nature into your home.